FAQ

How do I know my exact size?

Rocka'Berry offers you second-hand clothing in vintage sizes as well as new retro items from different international brands , so it is essential to rely on your own measurements to ensure that the item fits you !

You will find the measurements of each second-hand item in its description .

To know your size , take a tape measure and determine your measurements lying flat .

If you don't have a tape measure, you can also use a piece of clothing that fits you well and a ruler .

How can I pay for my order?

Different payment methods are available. You can pay for your order by credit card (Visa, MasterCard) , PayPal , Shoppay or Apple Pay . All these payment methods are available from the payment page .

I placed an order...what happens now?

You will receive an order confirmation that will be sent to you by email following validation of the payment . We take particular care to prepare your orders within 24-48 hours (if product in stock).

Once your package is packed, you will receive an email from Rocka'Berry and the delivery person allowing you to follow the progress of the delivery .

Can I receive my order at a relay point?

It is indeed possible to receive your package at a relay point , you have the possibility of selecting this option on the payment page .

Can I return an item?

If you wish to return an item that does not suit you (wrong size, color, etc.) this is perfectly possible , please refer to our general conditions of sale available at the bottom of the page .